Effective Date: 25/05/2026
ClearLink Language Services Ltd (“ClearLink”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect personal information provided through our website, business communications and language service operations.
ClearLink Language Services Ltd is a UK-based provider of:
interpretation services;
translation services; and
multilingual language support.
We work with private individuals, businesses, charities, healthcare providers, legal professionals, local authorities and public sector organisations across the United Kingdom.
For data protection enquiries, please contact:
Data Protection Contact:
[Insert Name]
Email:
info@clearlinkls.co.uk
We may collect and process the following categories of personal information:
Client & Website Enquiry Information
Including:
names;
email addresses;
telephone numbers;
organisation details;
assignment requirements;
uploaded documents; and
communication records.
Freelancer & Interpreter Registration Information
Including:
contact details;
CVs and professional profiles;
qualifications and certifications;
languages spoken;
DBS information;
right to work information;
rates and availability;
references; and
professional membership details.
We collect and process personal information for legitimate business purposes, including:
responding to enquiries and quotation requests;
arranging and delivering interpretation and translation services;
communicating with clients and freelancers;
vetting and onboarding freelance linguists;
managing assignments and bookings;
maintaining service quality and compliance standards;
meeting contractual, legal and financial obligations; and
improving our operational processes and client services.
Documents, recordings and other materials submitted for quotation, translation or interpreting purposes are treated as confidential and processed solely for the purpose of providing the requested services.
We take reasonable technical and organisational measures to protect all source materials from unauthorised access, disclosure or misuse.
Due to the nature of our work, ClearLink may process Special Category Data and other highly sensitive information, including:
medical records;
legal documentation;
immigration or asylum information;
safeguarding-related information; and
other confidential client materials.
Such information is processed strictly:
for the provision of language services;
under confidentiality obligations;
in accordance with UK GDPR requirements; and
using appropriate security measures.
To fulfil assignments, we may securely share relevant client information or source materials with carefully selected freelance interpreters and translators working on behalf of ClearLink.
All freelancers engaged by ClearLink are expected to:
comply with confidentiality obligations;
handle information securely;
follow UK GDPR principles; and
operate under professional non-disclosure expectations and contractual obligations.
Information shared is limited to what is reasonably necessary for the completion of the assignment.
ClearLink takes confidentiality and data security seriously.
We do not knowingly upload confidential client materials into public artificial intelligence platforms or unrestricted public machine translation tools.
Where translation memories (TMs), glossaries or secure language technologies are used to improve consistency and efficiency, they are managed securely and, where reasonably possible, anonymised appropriately.
We store information securely using digital systems with appropriate safeguards designed to prevent:
unauthorised access;
accidental disclosure;
misuse; or
loss of data.
Access to personal information is restricted to authorised persons who require it for legitimate operational purposes.
While no system can guarantee absolute security, we are committed to maintaining appropriate technical and organisational measures to protect personal data.
We retain personal information only for as long as reasonably necessary:
to fulfil operational and contractual purposes;
to comply with legal, regulatory or tax obligations; or
to manage legitimate business records.
Information that is no longer required will be securely deleted or anonymised where appropriate.
Under UK GDPR, individuals may have the right to:
request access to their personal data;
request correction of inaccurate information;
request erasure of personal data;
request restriction of processing;
object to certain processing activities; and
request data portability where applicable.
Requests relating to personal data rights may be submitted to:
Email:
info@clearlinkls.co.uk
We may request reasonable proof of identity before responding to certain requests.
Our website and communication systems may collect limited technical or usage information, such as:
browser information;
IP addresses;
submitted form data; and
communication history.
This information helps us:
maintain website functionality;
improve services; and
manage operational communications securely.
We may update this Privacy Policy periodically to reflect:
operational changes;
legal requirements; or
improvements to our services and compliance processes.
The latest version will always be available on our website.
If you have any questions regarding this Privacy Policy or the handling of personal information, please contact:
ClearLink Language Services Ltd
Email: info@clearlinkls.co.uk
Website: www.clearlinkls.co.uk